FGI Logo

Privacy Policy

Last Modified: April 10, 2022


Facility Guidelines Institute, Inc. (“FGI” or We”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (this “Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit https://fgiguidelines.org/, https://shop.fgiguidelines.org/, and https://fgiguidelines.net/ (the “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

  • On the Websites.
  • In email, text, and other electronic messages between you and FGI.
  • If applicable, through mobile and desktop applications you download from the Websites or from FGI.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.
  • Pursuant to any document or form that expressly incorporates this Privacy Policy by reference.

It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Websites.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites or our applications. By accessing or using the Websites, using any mobile and desktop applications you may download from the Websites or FGI, or entering into any document or submitting any form that expressly incorporates this Policy by reference, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.


We collect several types of information from and about users of our Websites, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
  • That is about you but individually does not identify you, such as job title; and/or
  • About your internet connection, the equipment you use to access our Websites, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
  • From third parties, for example, our business partners and service providers.

Information You Provide to Us 

The information we collect on or through our Websites may include:

  • Information that you provide by filling in forms on our Websites or provide to us directly (in person or otherwise). This includes information provided at the time of registering to use our Websites, subscribing to our service, requesting further services, or reporting a problem about the Websites.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Websites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Websites.
  • Your search queries on the Websites.
  • Your responses to surveys that we might ask you to complete.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Web server traffic information. This information tells us the number of visitors to our site, how long they stay on the Websites, and links from other sites that led them to us. We collect aggregate data rather than individual user information, and we use this group data to improve our site and its services. The web server traffic information we collect automatically is only aggregate statistical data and does not include personal information.  

Information we collect automatically helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Websites according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Websites.

The technologies we use for this automatic data collection may include cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Websites.


Some content or applications, including advertisements, on the Websites are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly.


We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Websites and their contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To create, maintain, customize, and secure your account with us.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Websites or any products or services we offer or provide though it.
  • To provide you with support and to respond to your inquiries.
  • To provide you with news and general information about products, services and events, unless you have opted not to receive such information.
  • To improve your experience.
  • To monitor the usage of the Websites.
  • To detect, prevent and address technical issues with the Websites.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FGI’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by FGI about our users is among the assets transferred.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.


We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FGI’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by FGI about our Websites’ users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use (available at: https://fgiguidelines.org/terms-and-conditions/) and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FGI, our customers, or others.


We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from Us. If you do not wish to have your email address used by us to promote our own or third parties’ products or services, you can opt-out by following the unsubscribe link or instructions provided in any email we send.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.


If the Websites contain links to other sites and resources provided by third parties, these links are provided for your convenience only. In addition to links from the Websites, we cooperate with a number of third parties to provide resources which relate to our services in other formats.  These third parties may also independently collect information on their own behalf, in person or through other means, in connection with services provided by us.  We have no control over third-party collection and use of your information or the contents of third-party sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of, or provision of information in connection with, any of them. If you decide to access any of the third-party websites linked to the Websites or otherwise provide information to any third parties, you do so entirely at your own risk and subject to the terms and conditions of use for such websites or other policies provided by such third parties at the time of collection.

We do not guarantee that you will receive notice or an alert when providing information to a third party or when you leave our Websites, and it is your responsibility to determine the party to whom information is being provided or when you have left the Websites. Any personal information you provide to a third party, including through linked pages or applications, is provided directly to that third party and is subject to that third party’s privacy and other policies. We encourage you to learn about the privacy and security practices and policies of any third party before providing them with personal information.


Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Websites or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@fgiguidelines.org.


FGI strives to provide informative, timely, accurate material on our Websites. However, the information provided should not take the place of professional guidance or advice. FGI and others who provide information posted on the Websites are not responsible for errors or omissions in the information provided or any actions that result from use of such information. Corrections and additions to the content on the Websites are made when necessary and as time permits.


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we work to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.


FGI retains the copyright to the content of its Websites, unless otherwise noted. To request permission to reprint or reuse information from the Websites, contact us. Use of FGI’s logos and use of FGI’s Guidelines for Design and Construction documents without FGI’s prior consent is strictly prohibited. Please send written requests describing the intended use, timeframe, and contact information to info@fgiguidelines.org.


It is our policy to post any changes we make to this Policy on this page. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Policy to check for any changes.


We provide the Websites for use only by persons located in the United States. We make no claims that the Websites or any of their content is accessible or appropriate outside of the United States. Access to the Websites may not be legal by certain persons or in certain countries. If you access the Websites from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. This Policy shall be governed by the laws of the State of Missouri, without regard for its conflict of law provisions.


To ask questions or comment about this Policy and our privacy practices, contact us:

By mail at PO Box 60628, Florence, MA 01062.

By email at info@fgiguidelines.org.